How MRS Claims Turned Patient Collections Inside Out

For a medical billing company, efficiency is the entire business model. If your software is slow, your margins shrink. If your software crashes, your clients don't get paid.

Poppy Walker, owner of MRS Claims, knew this reality all too well. Managing the billing for 18 clinics—the majority of which were high-volume anesthesiology practices—her team was fighting a daily battle against their software, TotalMD.

The system was unstable, prone to crashing, and as MRS Claims added more clients, the software became increasingly expensive. But the biggest drain on her team's resources wasn't just the software crashes; it was the archaic, manual process of patient collections.

The Challenge: Chasing 1,300 Patients by Mail

Before Tarevo, patient collections at MRS Claims looked like they did in 1995.

Every month, Poppy's team had to print, stuff, and mail paper statements to over 1,300 patients. After the mail went out, the waiting game began. When patients inevitably didn't pay, the MRS Claims staff had to pick up the phone and start dialing—chasing down balances one outbound call at a time.

The results of this massive manual effort were dismal. Despite the printing costs, postage fees, and hours spent dialing, their patient collection rate hovered around 30%.

Poppy needed a platform that was stable enough to handle her growing client base, and modern enough to fix the broken patient collections process. She found Tarevo.

The Tarevo Solution: The Text-to-Pay Revolution

When MRS Claims migrated to Tarevo, the immediate win was stability. The crashing stopped, and the pricing model was predictable, allowing Poppy to scale her business without being penalized by her software vendor.

But the true transformation happened in the revenue cycle.

Tarevo implemented a seamless Text-to-Pay feature for MRS Claims. Instead of printing 1,300 paper statements and hoping patients would open their mail, Tarevo allowed Poppy's team to send secure, compliant payment links directly to patients' smartphones.

The friction of paying a medical bill was reduced to a single tap.

The Results: From 30% to 90% Collections

The impact of the Text-to-Pay rollout was staggering, fundamentally changing how MRS Claims operated.

1. Collections Tripled

By meeting patients where they actually are—on their phones—MRS Claims saw their patient collection rate skyrocket from a sluggish 30% to an incredible 90%.

2. Zero Outbound Calls

The days of staff members dialing patients to chase balances are over. MRS Claims completely stopped making outbound collection calls because they simply don't need to anymore.

3. Flipping the Dynamic

The text messages were so effective that the dynamic of collections completely flipped. On the first of the month, when the texts go out, patients now call in to make payments or ask questions. The inbound volume was so high that Poppy had to dedicate a full-time staff member just to answer the phone and process the incoming revenue.

4. Fueling Business Growth

Freed from the burden of crashing software and manual collections, Poppy was able to focus on scaling her business. In the year and eight months since switching to Tarevo, MRS Claims has grown from managing 18 clinics to 28 clinics.

By turning patient collections from an outbound chase into an inbound revenue stream, Tarevo didn't just fix a software problem for MRS Claims—it provided the operational leverage they needed to grow.

Is your billing company or practice losing revenue to outdated collection methods?

Stop mailing statements and chasing balances. Schedule a Strategy Meeting with a Tarevo architect today to see how our integrated RCM and Text-to-Pay features can transform your cash flow.